FAQ

If you are having issues with signing up, please email us at: customerservice@chicnicity.com

 

Is this site secure?

Any personal information given to chicnicity.com will be protected. Your information will not be disclosed to any third parties.

Chicnicity.com server will secure your personal information with up-to-date firewall and encryption techniques during the ordering process.

In order to protect customers to the fullest extent, chicnicity.com does not store your credit card information at any time. Added online security to protect your personal information from unauthorized use is provided by using advanced SSL (Secure Sockets Layer) encryption.

What methods of payment are available?

We accept the major credit cards - Visa, Master Card, Maestro, JCB, Discover, Diners Club and American Express. Additionally, we accept PayPal and all payments are secured through the website.

Where is my delivery? How do I track my package?

Please use the Track Order function at the bottom of our home page to track your order status. Immediately, after the package has been shipped from our warehouse, a tracking number will be issued and emailed straight to you.  We us USPS for all orders.  A typical email will layout what is in the package, in addition to who it was sent by and its tracking details.

 

How long does it take to get to me?

For US & Canada orders: It typically takes 5-7 business days to get from our warehouse to your front door.

 

What is the return policy?

You have five (5) days, from the time the item is delivered, to decide if the item is right for you. ChicNiCity will refund any item(s), provided that the item(s) has not been damaged, soiled, washed, altered or worn and that all labels and tags are attached. Should you receive a defective item, please email photos and a description of defect to our Customer Service Department at: returns@chicnicity.com, prior to sending items back. For more detailed information, please visit our Returns page.

 

Changes and Cancellations?

You may cancel your order within 12 hours after it is placed - simply contact customer service to assist you. Once the order is shipped, you will receive, via email, a shipping confirmation that contains tracking information. Once a product has been fulfilled, it cannot be cancelled by the customer - the Return and Exchange Policy will apply.

ChicNiCity may cancel orders for any reason. Some common situations in which orders are cancelled may include: The item is out of stock and there are no plans of restocking it; pricing errors; or credit card payment is declined by the issuing financial institution.

 

What happens if I have a mistake in my order?

If you catch it before we ship we will gladly do whatever we can to catch and change your order.

If it is a mistake made on our end, you have ten days to file a claim with us and we will rectify the situation at our cost.

What fabrics and materials do you use?

We use all of our favorite materials - cotton, silk, wool, polyester, nylon and various others.  For any given product, its composition can be found on item information page.

 

Where can I find product materials on your website?

All fabric and materials content can be found when clicking on any piece for further information.  On the right hand side of the page, under description, all the necessary info can be found.

 

How do the clothes fit?

Check the size chart and pay attention to the product description.

This is the standardized size chart that we use to ensure that our customers are getting the right products for their end customers.  Should you have any further questions about fit or size, please email info@chicnicity.com.

What size is OS?

Typically, OS, or One Size, is a medium size that is a loose fit.

What are your best sellers?

These are constantly changing!  We send out an email each week with news, trends, and of course, all the new arrivals.  Make sure that you sign up to receive newsletter so you can keep up to date with at CHICNICITY events and products.

BE OUR FRIEND!

STAY CONNECTED

  • Facebook Clean
  • White Instagram Icon
  • Pinterest Clean

© 2023 by CHICNICITY. Proudly created with Wix.com